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How are visualisations
influencing behavioural
operations in practice? 
Visualisations and cognition
in behavioural operations
Fabian Lindner, Gerald Reiner, Sophia Keil
Approach
  1. Scoping and mapping the literature
  2. Developing a case research framework
    and protocol
(Grant and Booth, 2009; Voss et al., 2002)
Commonalities
(derived from Fahimnia et al., 2019; Ware, 2012; Bendoly et al., 2016)
An example
(derived mainly from Fahimnia et al., 2019; figure: ACM Digital Library)
Framework
(adapted from Bornewasser et al., 2018)
Protocol
What are your experiences
with (de-)biased
visualisations?
Fabian Lindner, Gerald Reiner, Sophia Keil
References
  • Grant, M. J. and Booth, A. (2009), "A typology of reviews: an analysis of 14 review types and associated methodologies",
    Health information and libraries journal, vol. 26, no. 2, pp. 91–108.
  • Voss, C., Tsikriktsis, N. and Frohlich, M. (2002), "Case research in operations management", International Journal of
    Operations & Production Management, vol. 22, no. 2, pp. 195–219.
  • Fahimnia, B., Pournader, M., Siemsen, E., Bendoly, E. and Wang, C. (2019), "Behavioral operations and supply chain
    management: a review and literature mapping", Decision Sciences, vol. 50, no. 6, pp. 1127–1183.
  • Ware, C. (2012), Information Visualization: Perception for Design, 3rd edn, Burlington, Elsevier Science.
  • Bendoly, E. (2016), "Fit, Bias, and Enacted Sensemaking in Data Visualization: Frameworks for Continuous Development
    in Operations and Supply Chain Management Analytics", Journal of Business Logistics, vol. 37, no. 1, pp. 6–17.
  • MacEachren, A. M., Roth, R. E., O'Brien, J., Li, B., Swingley, D. and Gahegan, M. (2012), "Visual Semiotics & Uncertainty
    Visualization: An Empirical Study", IEEE Transactions on Visualization and Computer Graphics, vol. 18, no. 12, pp. 2496–2505.
  • Moody, D. (2009), "The “Physics” of Notations: Toward a Scientific Basis for Constructing Visual Notations in Software
    Engineering", IEEE Transactions on Software Engineering, vol. 35, no. 6, pp. 756–779.
  • Wall, E., Blaha, L. M., Franklin, L. and Endert, A. (2017), "Warning, Bias May Occur: A Proposed Approach to Detecting
    Cognitive Bias in Interactive Visual Analytics", 2017 IEEE Conference on Visual Analytics Science and Technology (VAST).
    Phoenix, AZ, USA, 10/3/2017 - 10/6/2017. Piscataway, NJ, IEEE, pp. 104–115.
  • Bornewasser, M., Bläsing, D. and Hinrichsen, S. (2018), "Informatorische Assistenzsysteme in der manuellen Montage: Ein
    nützliches Werkzeug zur Reduktion mentaler Beanspruchung?", Zeitschrift für Arbeitswissenschaft, vol. 72, no. 4, pp. 264–275.
  • Simon, H. A. (1960), The new science of management decision, New York.
  • Witte, E., Joost, N. and Thimm, A. L. (1972), "Field research on complex decision-making processes: the phase theorem",
    International Studies of Management & Organization, vol. 2, no. 2, pp. 156–182.
  • Gasser, R., Fischer, K. and Wäfler, T. (2011), "Decision Making in Planning and Scheduling: A Field Study of Planning Behaviour
    in Manufacturing", in Fransoo, J. C., Waefler, T. and Wilson, J. R. (eds) Behavioral Operations in Planning and Scheduling,
    Berlin, Heidelberg, Springer Berlin Heidelberg, pp. 11–30.
  • Crawford, S., MacCarthy, B. L., Wilson, J. R. and Vernon, C. (1999), "Investigating the Work of Industrial Schedulers through
    Field Study", Cognition, Technology & Work, vol. 1, no. 2, pp. 63–77.
Cover photo: ThisIsEngineering from Pexels
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